Terms and Conditions

To verify Chris Jones and Son Ltd as a Gas SAFE registered company, please visit www.gassaferegister.co.uk or click the link below

If your property is located in an area where parking restrictions apply, valid day permits must be issued to the engineers at the start of each day. Please make allowances for 2 vehicles.
Some old central heating systems and domestic water systems in properties may contain asbestos. Chris Jones and Son Ltd does not carry out the removal of asbestos. This is the responsibility of the home owner.

Please ensure that any house pets are securely locked away.

Children under the age of 16 should be supervised at all times and kept away from work areas. Powerful machinery maybe on-site.

We do not carry out decorative repairs, this includes; plastering, extensive filling, sanding or painting. We will undertake making good repairs where necessary to proceed with scheduled work. Where it has been necessary to lift carpets, we will refit them however do not guarantee that they will fit as well as before. In addition to this Chris Jones and Son Ltd is not responsible for any laminate, solid wood, or tiled floor coverings.

Where work has been confirmed within the airing/boiler/kitchen cupboards or rooms with large furniture such as wardrobes etc. please ensure that all items of clothing/towels/personal belongings have been removed.

Please note that if work has been confirmed within the loft space of your property that you ensure there is a working light and no wasp nests can be seen. If a wasp nest is discovered, please ensure it is terminated prior to our arrival. Should a nest be discovered during installation it may be necessary for work to stop until it has been terminated.

Should Chris Jones and Son Ltd  be unable to check the correct operation of both your central heating and hot water system prior to the installation of a replacement new boiler, we will test upon completion. Any subsequent failures not related to the new installation will be identified and our engineer will inform you. In addition, if further work is required we will be able to tend a price to resolve any issues.
Quotations are issued to the presumed home owner/person responsible for this property. If you do not have legal authorisation to instruct work upon the premises in question, you should advise immediately upon receipt of the quotation. If you do not have authority to authorise work at the property, you may be invoiced for any subsequent loss incurred by Chris Jones and Son Ltd.

Chris Jones and Son Ltd does not guarantee any materials not supplied by ourselves. Any damage caused to a property by subsequent failure of a part/component not supplied by Chris Jones and Son Ltd, on a plumbing and or heating installation will remain the responsibility of the customer. If we are required to re-install a replacement part not initially supplied by ourselves, further payment will be required. If a component fails due to incorrect installation by Chris Jones and Son Ltd, we will review the matter with our customer.

Chris Jones and Son Ltd guarantees their workmanship for 1 year from the date of completion. Guarantees are not insurance backed. Worcester Bosch boiler guarantees are direct between you the customer and Worcester Bosch.

Chris Jones and Son Ltd will not guarantee any work in respect of blockages in waste & drainage systems etc.

Chris Jones and Son Ltd will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.

Chris Jones and Son Ltd will not install used materials or appliances.